Effective Date: November 10, 2024

At BMWMAOU, we are committed to ensuring a seamless and satisfying experience from purchase to delivery. This Shipping Policy outlines the terms and conditions governing the shipping process for all orders, including seats, parts, and aesthetic kits for BMW vehicles.

1. Shipping Methods and Carriers
We offer flexible shipping options to suit your needs:

Standard Shipping: Estimated delivery within 5-10 business days.
Express Shipping: Estimated delivery within 2-5 business days for faster service.
Orders are shipped via trusted carriers such as UPS, FedEx, DHL, or other reputable local couriers, depending on your location.

2. Processing Time
Orders are processed within 1-3 business days of purchase.
Orders placed on weekends or holidays will begin processing the next business day.
Custom or special-order items may require additional processing time, as specified in the product details.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of the order.
For international orders, customers are responsible for any additional customs fees, import duties, or taxes that may apply.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. Use this information to monitor the status of your shipment through the carrier’s website.

5. Delivery Timeframes
Delivery times vary based on your location and the chosen shipping method. While we strive to meet the estimated timeframes, delays caused by weather, carrier issues, or unforeseen circumstances may occur.

6. Shipping Restrictions
We ship to most countries worldwide; however, certain regions may have restrictions due to logistics or customs regulations.
Larger or custom items may require special handling or longer shipping times.
7. Damaged or Lost Shipments
If your order arrives damaged or is suspected to be lost in transit:

Contact us within 7 days of the delivery date or the expected arrival date at maou@bmwmaou.com.
We will collaborate with the carrier to resolve the issue and provide a replacement or refund if necessary.
8. Returns and Exchanges
For information on returning or exchanging items, please refer to our Return and Refund Policy.

9. Contact Us
For any questions or concerns regarding shipping, please reach out to our support team:

Email: m@bmwmaou.com
Website: bmwmaou.com
Thank you for choosing BMWMAOU. We are here to ensure a smooth and efficient delivery process for your BMW customization needs!